Safety

We review every organisation before it can sell here: its profile, an email address that works, and how big a business it says it is. Before it can publish a trek, we check one thing by hand:

• Its adventure tourism registration with Maharashtra’s Directorate of Tourism, by reading the certificate: that the Directorate issued it, in the organisation’s name, that it covers trekking and that it is current. The certificate number is on the trek page and at checkout.

It has to cover every day your departure runs — a registration that ends while you are still on the mountain does not count. Taking bookings also needs its PAN card, which we do not check, and we ask for its GST only if it is registered.

Maharashtra’s rules put one more thing on the organizer, and each organizer is responsible for it, not TrexHive: its insurance, covering the trekkers on its departures and its own leaders and staff. The organizer records the policy with us; we remind it before it ends, and we do not check it. We do not check what a policy pays or whether it is enough for you, and we do not sell insurance.

Every trek page carries what that trek says about itself, under Maharashtra’s guidelines for land-based adventure activities. That is the organizer’s own statement and we do not check it — they run the trek and are responsible for it.

• Its grade, easiest first. A trek’s grade can change with the season.
  • Grade C: Easy, with no known technical difficulty — novices can join.
  • Grade B: Steep climbs, or some technical difficulty.
  • Grade A: Rock climbing and technical knowledge needed.
• What can go wrong on it, in the organizer’s own words, since a night climb and a nature walk share nothing.
• Who may not join it. Four apply to every trek, and an organizer may add its own:
  • Anyone under the influence of alcohol or any other intoxicant
  • Anyone who will not follow safe practices and the leaders’ instructions
  • Anyone whose medical condition would put them at risk on the trek
  • Anyone who is pregnant
• Any permits it needs, and whether the organizer arranges them or each trekker does.

Nobody under 18 can be booked on a trek here.

• Read the trek’s risks and who may not join before you book. At checkout you confirm that you have, and that nobody you are booking for is on that list. The organizer’s leaders can turn somebody away on the day for any of the reasons listed there.
• Keep its itinerary. The Itinerary PDF on every trek page is the whole trek on one file — the days, what to carry, the risks and the pickup points — to read with no signal on the mountain.
• On the day, the organizer runs the trek. They lead the walk and they are the people on the mountain with you, so anything about the trek itself — where to board, what to carry, whether the weather has changed it — is theirs to answer. Anything about money is ours.

If something about an organizer or a trek worries you, before or after you travel, tell us through the contact page. We can suspend an organizer, and what that means for a booking depends on why: for a safety failure, fraud, or running without a permit or insurance, we call off every one of their departures that has not started and you get everything back as if the organizer had cancelled. Our Refund & Cancellation Policy says how.

It is not a safety inspection, and we do not claim it is one. We check what the organizer tells us — we are not on the mountain to see who leads the walk. A trek marked “TrexHive Pay enabled” is booked and paid through us, on the refund rules shown before you pay; that does not tell you the route is easy. What TrexHive is and is not responsible for is in the terms.