Contact us

The fastest route is the organizer who runs your trek: their phone number is on your ticket and on the booking, and they are the people who know whether the coach has left. Every booking you have made is on your bookings page, with the ticket to download.

If it is about money — a refund that has not arrived, a charge you do not recognise — write to us rather than the organizer. We took the payment and we are the ones who can trace it.

• See what we hold. Send us a message below and ask for a copy. Within 30 days we will send you one you can read: your account, your bookings and the people on them, and any credit you hold.
• Correct it. Most of it is editable on your profile. For anything that is not, write to us and say what is wrong.
• Erase your data. Do it yourself at the foot of your profile, or, if you cannot sign in, send us a message below and we will do it for you. The tax records the law asks us to keep stay whatever else goes, as the privacy notice says.
• Withdraw consent. Send us a message below, or write to the address further down. We answer every request.

What we collect and why is set out in the privacy notice.

It reaches the people who run TrexHive, not an automated reply. If you are signed in, we can see which account it came from, which makes a booking quicker to find.

Email support@trexhive.in. A person reads every message, and we answer within 30 days, usually much sooner. A complaint about your personal data can also go to our grievance officer, whose details are in the privacy notice.

Call 7559207299, 10 am to 7 pm, every day.

Our address is Gat No 154, Gorhe Bk Haveli, Donje, Haveli, Pune 411025, Maharashtra.

Organisations run their own treks here rather than being listed by us. If you want to sell through TrexHive, register an organisation and we will come back to you once we have checked it — usually a day or two. If you are already registered and stuck on something, send us a message above and say which organisation you are.